Understanding Medicare and Telehealth Updates

Changes are coming to Medicare telehealth coverage that may impact your virtual care. Beginning October 1, 2025, Medicare may no longer cover video visits for most routine medical care, including virtual urgent care. This means if you currently rely on video telehealth, how your care is billed and what services are covered could change.

We understand navigating these updates can be complex. To help you prepare and understand your choices, please consider the following:

• Visit the Official Medicare Telehealth Information page for the most current federal guidance.
• Review your specific Medicare benefits to understand how these changes might affect your coverage.
• Explore in-person visit options at our clinics should video telehealth no longer be a covered service for your needs.

For personalized guidance and answers to your Medicare questions, we recommend MedicareOnDemand, a trusted resource powered by MedicareCompareUSA, a licensed independent insurance agency. You can connect with MedicareCompareUSA toll-free at 866-491-3860, TTY 711 (Monday–Friday, 6 a.m. to 5 p.m.).

• Will all telehealth visits stop?
  No. Some types of telehealth services may still be covered, but most routine or general care video visits may no longer be paid for by Medicare. 
• Does this affect virtual urgent care or specialty visits?
  Coverage may vary by type of care. Virtual urgent care video visits will no longer be covered by Medicare. For the latest information, please visit the official Medicare Telehealth Information page. 
• What if I already have a video visit scheduled for after Oct. 1, 2025?
  Appointments scheduled to take place after October 1, 2025, may not be covered by Medicare. Please consider making an in-person appointment with your provider to address your health care needs.