virtual urgent care for COVID-19 symptoms

Virtual Urgent Care Visits Now Available for Coronavirus Symptoms

To support our community response to the coronavirus, we are expanding access to virtual urgent care visits. Symptoms can include low-grade fever, cough, or shortness of breath.

To start a visit from your phone, please call (855-356-8053).

    

Using virtual urgent care options will help respond to the COVID-19 outbreak in several important ways:

 
  • It will help share accurate and timely information about COVID-19.
  • It will promote “social distancing” and help people get care without needing to visit a care site in person.
  • It will expand access to care for patients in rural communities or who do not have easy access to other health care options.
  • It will protect our communities and caregivers by directing patients to the right care sites based on their need.
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Frequently asked questions

Virtual urgent care is available to everyone in our community. To see a virtual urgent care provider, visit www.catholichealthinitiatives.org/virtualcareanywhere, download the Virtual Care Anywhere app in the Apple App Store or Google Play Store, or call 855-356-8053.

You can meet with one of our providers via phone or video chat. You can request video chat through the mobile app, or via the website or toll-free number. For a video chat, once you request a virtual health visit, the provider will "meet" you in the virtual exam room once they are ready for you. If the provider misses you, they will attempt to contact you via the backup phone number you provide.

Visits typically have a flat fee of $35. At the beginning of your virtual visit, the provider determines whether your health concern is appropriate for virtual urgent care. If your situation is quickly determined to be inappropriate for a virtual visit, you will not be charged for the visit.

Most insurance plans do not cover virtual health services at this time. If your insurance plan does cover the visit, you can submit your bill as a claim for reimbursement. Additionally, virtual health visits are a qualified medical expense and you can typically use your HSA or FSA account to pay for it.

Virtual health can be a good option for anyone who would like to visit with a doctor from the comfort and safety of their home or workplace. As the new coronavirus creates more demand at local health care facilities, we are encouraging all patients to consider a virtual visit as an alternative to going to the doctor’s office.

If you believe you may be experiencing symptoms of coronavirus, a virtual urgent care visit is a chance to speak with a medical professional before going to a physical care location.

Virtual Care Anywhere is on-demand – there are no appointments. As soon as you request a visit, we arrange a visit with the next available provider.

A virtual health visit can be a fast and easy way to visit with a doctor. With the spread of coronavirus in our communities, using virtual health visits can also help people get medical advice without needing to visit a physical care location, and reduce demand at local health care facilities.